Support
We’re here to help.
Whether you’re a school, a parent or a pupil, the quickest way to reach us is by email. One person reads every message — there’s no ticket maze. Safeguarding and privacy questions get a same-day response.
What can we help with?
Pick the closest topic.
Each one opens an email to us, pre-labelled so we can get back to you faster. Not sure which fits? Just write to hello@stripesquest.com.
Getting started
Registering your school, setting up accounts, or rolling the scheme out to families.
Account help
Sign-in links, switching between roles or children, or trouble accessing your account.
Safeguarding
A safeguarding question or concern. These get a same-day response.
Privacy and your data
Questions about what we hold, or a request to access, correct or remove information.
Removing your information
Ask us to remove information.
If you’d like us to remove information we hold — or to access or correct it — email hello@stripesquest.com and tell us what you’d like done. For pupil records the school is the data controller, so we may pass your request to them and act on their instructions — we’ll always let you know who is handling it.
We fulfil access and erasure requests within the statutory time frame. There’s more detail in our privacy notice.
- Email hello@stripesquest.com with what you’d like removed
- Tell us the name and school so we can find the right record
- We confirm who is handling it — us or your school
- Requests fulfilled within the statutory time frame
- Audit records may be retained where the law requires it
Still need a hand?
Drop us a line and a real person will get back to you.
hello@stripesquest.com